We'd Love to Hear From You
Whether you have a question about our products, need skincare advice, or simply want to share your experience — our team is here for you.
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Response Time
We typically respond within 24 hours during business days. For urgent inquiries, please call us directly.
Customer Care Hours
Monday – Friday: 9:00 AM – 6:00 PM EST Saturday: 10:00 AM – 4:00 PM EST Sunday: Closed
Frequently Asked Questions
Orders typically arrive within 8-13 business days. Expedited shipping options are available at checkout.
We want you to love your Lumaura products. If you're not completely satisfied, you may return unopened items within 30 days for a full refund. Opened products can be exchanged within 14 days.
Yes, all Lumaura products are 100% cruelty-free and vegan. We never test on animals and work only with suppliers who share our ethical values.
You can reach out to our team for a complimentary consultation.
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