Returns & Refunds

Your satisfaction is our priority. We're here to make returns simple and stress-free.

At Lumaura, we believe in the quality of our products and want you to feel confident in every purchase. If something isn't quite right, we're here to help.

Return Eligibility

Items may be returned within 30 days of delivery. Products must be unused, in original packaging, and in resalable condition. Please note that personalized or final sale items cannot be returned.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos. We'll arrange a replacement or full refund at no additional cost to you.

Refund Processing

Once we receive your return, refunds are processed within 5-7 business days. You'll receive a confirmation email, and the refund will appear in your original payment method.

Order Cancellations

Orders can be cancelled within 24 hours of placement. After this window, your order may have already been prepared for shipment. Please contact us as soon as possible if you need to cancel.

Need Help?

Our customer care team is here to assist you. Reach out via email at hello@lumaura.com or through our contact form, and we'll respond within 24 hours.

Frequently Asked Questions

How do I initiate a return?

Simply email us at hello@lumaura.com with your order number and reason for return. We'll send you a prepaid return label and instructions within 24 hours.

Do I have to pay for return shipping?

Return shipping is free for damaged or defective items. For standard returns, a small shipping fee may apply depending on your location.

Can I exchange an item instead of returning it?

Absolutely. If you'd prefer to exchange for a different product or shade, let us know and we'll arrange that for you at no extra charge.

What if I received the wrong item?

We sincerely apologize if that happens. Please contact us immediately with photos, and we'll send the correct item right away with expedited shipping at no cost.